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Constructive Engagement in Difficult Conversations
Using Trainer's Guide
Overview (4:43)
Session Outline
Session Opening
Welcome & Introductions (3:34)
Understanding Conflict
Conflict vs. Difficult Conversations (7:14)
Section summary
How We Show Up
Conflict Management Styles (4:48)
Section summary
Strategies for Difficult Conversations
Strategy Review (6:21)
Section summary
Closing
Takeaways and Q&A (3:44)
Section summary
Additional Resources
Developing Community Agreements
Section summary
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